Refund policy

Refund, Return, Shipping & Exchange Policy

At Minara, every piece of jewellery is crafted from 92.5 Sterling Silver, carefully quality-checked, and securely packed before dispatch. We are committed to providing you with high-quality jewellery and a seamless shopping experience.

Returns & Refunds

Due to the delicate and hygienic nature of jewellery, Minara does not offer returns or refunds once an order has been delivered. However, we understand that sometimes an exchange may be needed.

3-Day Exchange Policy

We offer a 3-day exchange window from the date of delivery.

To be eligible for an exchange:

* The exchange request must be raised within 3 days of receiving your order.
* The jewellery must be unused, unworn, unaltered, and in its original condition.
* The product must be returned with its original packaging, invoice, tags, and any accessories provided.
* All returned products are subject to a quality inspection before the exchange is approved.

Exchange Fee

A flat ₹149 exchange fee will be charged for every approved exchange request. This fee covers reverse pickup, inspection, and shipping of the replacement product.

Store Credit

If the requested design, size, or replacement item is unavailable, the value of the approved exchanged product will be issued as Minara Store Credit.

* Store Credit is valid for 6 months from the date of issue.
* It can be redeemed on any future purchase on the Minara website.
* Store Credit is non-transferable and cannot be exchanged for cash or refunded.

Damaged, Defective or Incorrect Product

If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery.

To help us investigate your request, please share:

* Your Order ID
* An unboxing video recorded from the moment the sealed package is opened
* Clear photographs of the product and packaging

Once verified, Minara will provide a replacement or another suitable resolution at no additional cost.

Order Cancellation

Orders are processed promptly to ensure timely dispatch. Therefore, orders cannot be cancelled or modified once they have been placed.

Shipping & Delivery

* Orders are typically processed and dispatched within 1–3 business days.
* Delivery timelines are estimates and may vary depending on your location and the courier partner.
* Once an order has been dispatched, delays caused by the courier partner are beyond Minara’s control.
* If your tracking status shows “Delivered” but you have not received your parcel, please contact the courier partner immediately. Our team will be happy to assist you with the investigation.

Exchange Exclusions

Exchange requests will not be accepted if:

* The request is raised after 3 days from the date of delivery.
* The jewellery has been worn, used, damaged, altered, or mishandled.
* The product is returned without its original packaging, invoice, tags, or accessories.
* The returned product does not pass our quality inspection.
* The item is marked as Final Sale or purchased during a clearance sale (if applicable).

Acceptance of Policy

By placing an order with Minara, you confirm that you have read, understood, and agreed to this Refund, Return, Shipping & Exchange Policy